Help Desk Support

Eliminate costly downtime with KiteTech’s superior technical troubleshooting

HELP DESK SUPPORT

When a problem or question arises in your daily work, it’s reassuring to know that you have a capable IT support team ready to help. Our technicians love to solve problems and help our clients stay as productive as possible. We understand that technology can be intimidating and confusing, which is why we speak in easy-to-understand language and address questions directly.

We pride ourselves on having a professional US based support team that not only excels at solving technical issues but that also strives to provide a fantastic client experience. When you call KiteTech, our help desk team is prepared to assist with any issue you may face and get your business IT needs addressed right away!

Common Areas of

Help Desk Support includes

Peripheral Troubleshooting (printers, scanners, etc..)
Microsoft Office Support
Email Issues
Software Application Upgrades & Maintenance
Agency Management System Support
Connectivity Issues

Vendor Liaison on Your Behalf

When an issue arises with any technology that we do not directly support, we will advocate on your behalf with your other vendors to get the problem solved quickly and professionally. This prevents finger-pointing from slowing down a technical resolution for your IT systems. Our Help Desk’s primary concern is getting you back in business as quickly as possible, so we will navigate and coordinate other parties as necessary to ensure that result.

Business and After-Hours Help Desk Support

Our Help Desk operates by a service level agreement (SLA) to ensure that all problems get addressed quickly and with proper priority. With a specified response time and clear deadlines on your business’s IT issue turnaround, the Help Desk for Kite Tech will ensure that the issue is addressed quickly to minimize disruption. You can access our business support Help Desk via phone, email, and desktop app. When emergencies arise after-hours, you can contact our on-call technician for help. When your business needs fast IT support, trust the experts at KiteTech’s Help Desk to troubleshoot for your company!

5-Star Google Rating IT Services

We believe that the strongest proof we can provide of the level of IT services we deliver, is that our clients are willing to share their experiences with others. Check out our Google Reviews to see what our clients have to say about KiteTech.

Google Rating

5.0

Based on 204 reviews

Excellent

5.0

sharon D.

I have worked with Sarah many times and Bryan a few. They are both very professional and proficient, patient & excellent at what they do. I have worked at a few different companies, and these guys are top notch! AND there is always a smile on the other end of the line. This goes for the entire Kite team! Thank you for who you are, and what you do!

Gary G.

Complex issue creating many problems across the spectrum. KILTE solved the issues swiftly and professionally!

Joni W.

David T.

Great Job as always! Very responsive and professional

Brenna F.

The quick and savvy support from the KiteTech team helps me through any frustrating blip with my programs and laptop. Their help is always immediate, thorough, and efficient. They have multiple tiers of teams and they always route you appropriately to get the issue fixed. I always start a support ticket with a lot of frustration and in no time at all I'm put at ease, calm, and back in action with their friendly and expert help.

Lynn B.

The company I work for uses Kite Technology for all their IT needs. Great people to work with, always quick to respond. Highly recommend

Sam H.

Recently switched our IT Management to Kite. Had an issue with Microsoft Outlook and Joshua came to my rescue. He was not only extremely knowledgeable but efficient and wonderfully personable. Excellent customer service, top notch! 10 star rating if it were available! Sam H., RTI Insurance Services

Lisa L.

Benji was so professional, polite, and friendly. He was also very patient in working with me to resolve the issues I had. Please keep up the great work. I highly recommend Kite.

More reviews

Best-In-Class Customer Satisfaction Score

Best-in-class customer satisfaction score

Our Help Desk is staffed by IT professionals who excel at solving technical issues while providing an exceptional client experience. See what our clients have to say about their experience working with our help desk team.