Help Desk Support

Eliminate costly downtime with KiteTech’s superior technical troubleshooting

HELP DESK SUPPORT

When a problem or question arises in your daily work, it’s reassuring to know that you have a capable IT support team ready to help. Our technicians love to solve problems and help our clients stay as productive as possible. We understand that technology can be intimidating and confusing, which is why we speak in easy-to-understand language and address questions directly.

We pride ourselves on having a professional US based support team that not only excels at solving technical issues but that also strives to provide a fantastic client experience. When you call KiteTech, our help desk team is prepared to assist with any issue you may face and get your business IT needs addressed right away!

Common Areas of

Help Desk Support includes

Peripheral Troubleshooting (printers, scanners, etc..)
Microsoft Office Support
Email Issues
Software Application Upgrades & Maintenance
Agency Management System Support
Connectivity Issues

Vendor Liaison on Your Behalf

When an issue arises with any technology that we do not directly support, we will advocate on your behalf with your other vendors to get the problem solved quickly and professionally. This prevents finger-pointing from slowing down a technical resolution for your IT systems. Our Help Desk’s primary concern is getting you back in business as quickly as possible, so we will navigate and coordinate other parties as necessary to ensure that result.

Business and After-Hours Help Desk Support

Our Help Desk operates by a service level agreement (SLA) to ensure that all problems get addressed quickly and with proper priority. With a specified response time and clear deadlines on your business’s IT issue turnaround, the Help Desk for Kite Tech will ensure that the issue is addressed quickly to minimize disruption. You can access our business support Help Desk via phone, email, and desktop app. When emergencies arise after-hours, you can contact our on-call technician for help. When your business needs fast IT support, trust the experts at KiteTech’s Help Desk to troubleshoot for your company!

5-Star Google Rating IT Services

We believe that the strongest proof we can provide of the level of IT services we deliver, is that our clients are willing to share their experiences with others. Check out our Google Reviews to see what our clients have to say about KiteTech.

Google Rating

5.0

Based on 192 reviews

Excellent

5.0

Sam H.

Recently switched our IT Management to Kite. Had an issue with Microsoft Outlook and Joshua came to my rescue. He was not only extremely knowledgeable but efficient and wonderfully personable. Excellent customer service, top notch! 10 star rating if it were available! Sam H., RTI Insurance Services

Lisa L.

Benji was so professional, polite, and friendly. He was also very patient in working with me to resolve the issues I had. Please keep up the great work. I highly recommend Kite.

Tawny M.

Kite Technology has proven to be a valuable asset to me since I started working from home. Technology can be very daunting to some and every time I have a computer problem I have had 100% satisfaction with every call I have to place for help. The representatives communicate clearly and are very polite. The best part is they take care of it in an effective timely manner. Thank you Kite!

michael C.

Edward was outstanding to work with!!

Michele O.

I had to have MFA installed on my new phone. Sarah was a big help when calling Kite support line. She was very patient and took the time to walk me through the process. While doing this she also noticed that my computer had needed updates. Even though I did not call about this Sarah was willing to do the updates on my computer. She didn't have to do this, but she was willing to do so if I had the time. Thank you, Sarah!

Rachel T.

Selena M.

This was my first encounter with Kite Support. Quick response. I felt very supported by Benji who was willing to take the time I needed to answer my questions and resolve my issues. I am very pleased with the outcome.

Tatyana V.

Really intelligent quick crew. Highly recommend.

More reviews

Best-In-Class Customer Satisfaction Score

Best-in-class customer satisfaction score

Our Help Desk is staffed by IT professionals who excel at solving technical issues while providing an exceptional client experience. See what our clients have to say about their experience working with our help desk team.