Our Proven Process

Kite Technology’s

3D PROVEN PROCESS FOR CLIENT SUCCESS

With more than 25 years’ experience, Kite Technology has earned a reputation for providing high-quality Managed IT and Consulting Services to organizations not only in the Baltimore area but across the country.

Our Secret?

A Proven Process that enables our clients to operate more effectively, prepare for the future, and experience greater business success year after year.

Our 3d proven process

DISCOVER

We meet and listen to your vision for your organization and unique challenges. Then, our experts thoroughly assess your environment. Using our findings, we make recommendations that lead to a plan to reach your goals.

DEPLOY

During an onboarding meeting, we lay out the transition plan. Then we start working to ensure a seamless, secure transition. We’ll document information about your applications, vendors and equipment. You’ll meet your dedicated KiteTech support team, and your services are professionally implemented.

DELIGHT

Strategic Planning, Proactive Maintenance, Help on Demand, by people who are technically strong and eager to provide you an extraordinary client experience with every interaction. We regularly get strong positive feedback about our quality work and our caring people.

Discover

How can we help?

INTRODUCTORY MEETING

At KiteTech, we take the time to get to know your business. We ask questions to learn about your unique challenges and goals. This is also your opportunity to learn about KiteTech- our people, our approach and our processes.

TECHNOLOGY ASSESSMENT

One of our high-level engineers will conduct a thorough technology assessment of your IT infrastructure, processes, and security. We identify any network vulnerabilities and opportunities for improved performance. We then present a comprehensive review of our findings and recommendations.

ACCESS

Once we decide to work together, we begin transitioning services from your current provider to KiteTech. We kickoff the process with an onboarding meeting. You will meet your KiteTech team, discuss transition planning, and provide initial access to your network.

DOCUMENT

We thoroughly document your business applications, licensing, vendors, and equipment inventory. This ensures that our team has accurate and up-to-date information to better serve you.

CONTROL

In this final deployment stage, we install remote agents, establish control of your systems and secure your network. You are introduced to your KiteTech Support team and services are officially implemented. Welcome aboard!

Deploy

Let's get started

Delight

Experience ongoing success

STRATEGIC PLANNING

KiteTech’s Client Experience Team provides ongoing high level strategic consulting and account management. Our vCIO services are focused on helping you develop a technology roadmap that meets your future objectives, ensures regulatory compliance and maximizes your technology investment.

MAINTENANCE & SUPPORT

Our team provides ongoing proactive monitoring and maintenance of all your systems and performs all necessary security updates and backups. Your Support Team is available any time to help your users stay more productive by providing prompt support for any issues that come up.

PROJECT DELIVERY

Our Project Team will work closely with you to design smart solutions that meet your business requirements. An assigned project manager ensures that all work is completed in a timely manner and to your satisfaction. We train your users to ensure a smooth transition.

At KITETECH, WE STRIVE TO DELIGHT OUR CLIENTS WITH EXTRAORIDINARY CLIENT SERVICE

This means we do the little things, as well as the big things, that blow people away. We strive to create the kind of experiences that leave clients wanting to tell their friends.

We are proud of consistently having a Best-In-Class Customer Satisfaction Score.