Help Desk Support

Eliminate costly downtime with KiteTech’s superior technical troubleshooting

HELP DESK SUPPORT

When a problem or question arises in your daily work, it’s reassuring to know that you have a capable IT support team ready to help. Our technicians love to solve problems and help our clients stay as productive as possible. We understand that technology can be intimidating and confusing, which is why we speak in easy-to-understand language and address questions directly.

We pride ourselves on having a professional US based support team that not only excels at solving technical issues but that also strives to provide a fantastic client experience. When you call KiteTech, our help desk team is prepared to assist with any issue you may face and get your business IT needs addressed right away!

Common Areas of

Help Desk Support includes

Peripheral Troubleshooting (printers, scanners, etc..)
Microsoft Office Support
Email Issues
Software Application Upgrades & Maintenance
Agency Management System Support
Connectivity Issues

Vendor Liaison on Your Behalf

When an issue arises with any technology that we do not directly support, we will advocate on your behalf with your other vendors to get the problem solved quickly and professionally. This prevents finger-pointing from slowing down a technical resolution for your IT systems. Our Help Desk’s primary concern is getting you back in business as quickly as possible, so we will navigate and coordinate other parties as necessary to ensure that result.

Business and After-Hours Help Desk Support

Our Help Desk operates by a service level agreement (SLA) to ensure that all problems get addressed quickly and with proper priority. With a specified response time and clear deadlines on your business’s IT issue turnaround, the Help Desk for Kite Tech will ensure that the issue is addressed quickly to minimize disruption. You can access our business support Help Desk via phone, email, and desktop app. When emergencies arise after-hours, you can contact our on-call technician for help. When your business needs fast IT support, trust the experts at KiteTech’s Help Desk to troubleshoot for your company!

5-Star Google Rating IT Services

We believe that the strongest proof we can provide of the level of IT services we deliver, is that our clients are willing to share their experiences with others. Check out our Google Reviews to see what our clients have to say about KiteTech.

Google Rating

5.0

Based on 256 reviews

Excellent

5.0

Colleen N.

I would like to acknowledge the outstanding support provided by Kite Technologies during our recent agency management system configuration project. From the very outset, Jenny and Kellie demonstrated an exceptional understanding of our needs and provided invaluable guidance throughout the entire project. Their professionalism, technical proficiency, and proactive problem-solving ensured a seamless implementation and instilled confidence in the process. Thank you for your exceptional service!

Kisha F.

I truly enjoyed working with Kite Tech! I recently started working with a new company and of course my first couple of days involved getting things in order. I spoke with Cheyene who assisted me with getting setup. After the call, he continued to follow up via email. I cannot stress enough how important customer service is to the success of a business. You cannot rely on consumers to keep your business going, but you have employees who refuse to take the time to offer good customer service. Thankfully, my experience with Kite Tech was not that way. I don't mind ever having to reach out to them again for anything. I trust the job will be done!

Jolene Z.

I recently had an issue with Hawksoft, our tracking platform. I reached out to Kite Tech for help. Chris got back to me within that business day and was super helpful. He listened, asked a number of good questions, and then connected me with the right tech person at Hawksoft who was able to resolve my issues. I was grateful for Chris' friendly, yet professional manner. Would recommend the service of Kite Tech to anyone!!!

Ivan E.

Kite Group has been great to work with, they are quick to reply and follow up has been great. Benji is really nice to work with. I worked in IT myself for many years and i'd like to say I know what I'm doing, but watching them work and asking questions has been great. Its nice to have access to a great knowledgeable team that has the patience to look into issues as they arise. Thanks Kite Group and Benji! 😉

Sally C.

My experience with Jose at Kite was amazing. I called late in the day on a Friday and he was able to help me with no problem. He was so knowledgeable and nice (as my tech skills are very limited) and I appreciated his expertise very much. I had a great experience and my problem was resolved VERY QUICKLY.

Carol B.

Kite Technology support is so helpful and easy to understand when I must navigate to fix the problem. Love them! They always take the time to help me understand and are so wonderful to work with.

Lisa B.

Billy E.

I cannot say enough good things about Kite and our consultant, Laura. Responsive, knowledgeable, timely, creative. We are extremely pleased with our Kite experience.

More reviews

Best-In-Class Customer Satisfaction Score

Best-in-class customer satisfaction score

Our Help Desk is staffed by IT professionals who excel at solving technical issues while providing an exceptional client experience. See what our clients have to say about their experience working with our help desk team.