Help Desk Support

Eliminate costly downtime with KiteTech’s superior technical troubleshooting

HELP DESK SUPPORT

When a problem or question arises in your daily work, it’s reassuring to know that you have a capable IT support team ready to help. Our technicians love to solve problems and help our clients stay as productive as possible. We understand that technology can be intimidating and confusing, which is why we speak in easy-to-understand language and address questions directly.

We pride ourselves on having a professional US based support team that not only excels at solving technical issues but that also strives to provide a fantastic client experience. When you call KiteTech, our help desk team is prepared to assist with any issue you may face and get your business IT needs addressed right away!

Common Areas of

Help Desk Support includes

Peripheral Troubleshooting (printers, scanners, etc..)
Microsoft Office Support
Email Issues
Software Application Upgrades & Maintenance
Agency Management System Support
Connectivity Issues

Vendor Liaison on Your Behalf

When an issue arises with any technology that we do not directly support, we will advocate on your behalf with your other vendors to get the problem solved quickly and professionally. This prevents finger-pointing from slowing down a technical resolution for your IT systems. Our Help Desk’s primary concern is getting you back in business as quickly as possible, so we will navigate and coordinate other parties as necessary to ensure that result.

Business and After-Hours Help Desk Support

Our Help Desk operates by a service level agreement (SLA) to ensure that all problems get addressed quickly and with proper priority. With a specified response time and clear deadlines on your business’s IT issue turnaround, the Help Desk for Kite Tech will ensure that the issue is addressed quickly to minimize disruption. You can access our business support Help Desk via phone, email, and desktop app. When emergencies arise after-hours, you can contact our on-call technician for help. When your business needs fast IT support, trust the experts at KiteTech’s Help Desk to troubleshoot for your company!

5-Star Google Rating IT Services

We believe that the strongest proof we can provide of the level of IT services we deliver, is that our clients are willing to share their experiences with others. Check out our Google Reviews to see what our clients have to say about KiteTech.

Google Rating

5.0

Based on 265 reviews

Excellent

5.0

Karen P.

Kite Tech is an outstanding partner for any IT needs. My company has worked with them for years, and it’s always a relief to know I can call someone knowledgeable who can quickly resolve whatever issue I’m facing so I can get back to work. Their entire team is friendly, patient, and never makes you feel uncomfortable or embarrassed, even when the fix turns out to be simple. I highly recommend them!

Earl S.

We have worked with Kite Tech for many years. They have always been responsive, friendly and helpful.

Carlo C.

Our experience working with the IT and Applied Epic consulting teams (especially Jenny) has been excellent. From a consulting perspective, they have been incredibly knowledgeable, responsive, and easy to work with. Whenever questions or issues arise, their team is quick to provide clear guidance and solutions.

One of the biggest benefits has been having a reliable go-to resource for both IT and Applied Epic. Their expertise helps ensure that we stay current with system updates, new releases, and best practices. They have also been instrumental in helping us review and update our internal procedures so that we are using the system as efficiently as possible.

Having a partner who understands both the technical and operational side of our systems has been extremely valuable, and their support has made a meaningful impact on our day-to-day operations.

Anne F.

These guys are amazing. They are always on the ball and get the situation fixed quickly. They always get me up and going so that I can get back to making money<3

Michael

Kristy L.

Lance at Kite Technology Group was incredibly helpful with my email access on my new phone!! He was patient and successful!! We had a rough time, but he did not give up and tried different processes. SUCCESS!!! He was very polite, knowledgeable and easy to talk to!! Many Thanks!!!

Kisha F.

I'm back with another review! Heads up, I am not being paid for my review. I give honest feedback each and every time. I recently had a ticket open that I didn't remember because the last time I remembered, KiteTech helped me with each ticket I reached out to them about. They contacted me a couple of days ago to make sure I still needed help and it was such a refreshing experience. I ended up telling them to close the ticket and if I need help again I will be in touch. I also must add, if there is a situation with SoftPro that requires a SoftPro tech, they are nice enough to call them for you. THAT is top notch customer service!

Darla S.

More reviews

Best-In-Class Customer Satisfaction Score

Best-in-class customer satisfaction score

Our Help Desk is staffed by IT professionals who excel at solving technical issues while providing an exceptional client experience. See what our clients have to say about their experience working with our help desk team.